Returns and Exchange
For online orders:
1. The exchange period is 7 days calculated from the date of delivery.
2. Exchange can be done through any Toys R Us store or by contacting us in case there
is no Toys R Us store in the city.
3. We will be responsible to refund all paid amounts in case the delivery of goods is delayed for
15 days from the expected delivery date.
4. The Refund period is 5 days calculated from the date of delivery.The amount will be credited to the same customer's account used for purchase within 3 to 15 working days.
Placing an Order with Toys"R"US
You may place an Order through Toys"R"US Web Site and clicking the "Place Order" button. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. We will notify you that your order is being processed by sending you an Order Confirmation with payment details via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Toys"R"US and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will refund your order for the amount that is paid.
items purchased stores
1. All items are subject to Return and Exchange except for: Books, Electronics, Software, Video
Games, and Prepaid Cards; unless found with a manufacturing defect.
2. To benefit from return, exchange, and warranty services, original invoice is required.
3. Returns and exchange services are available if products are in their original condition with original
4. Return is within three (3) days and exchange is within seven (7) days of the date of purchase.
5. Promotional item(s) can be returned with the main purchased item if the promotional item is in
original condition when purchased, otherwise promotion price will be deducted.
6. Item(s) purchased using gift certificate, voucher, or credit card cannot be refunded in cash.
7. Accepting shipment from shipping company declares that the shipment (carton) is in good
condition and it is sealed upon receiving
Immediate Defective Items Replacement
We will replace items with a manufacturing defect (non-software) with a similar item within
three (3) days of purchase date based on following condition:
1. Items must be free of scratches or signs of misuse.
2. Original packaging along with the box, user manuals and accessories must be returned with the items.
3. A technical report from the Authorized Service Center might be required prior to replacement.